SnapMake Support
Current version 1.4. Check the FAQ below first; if you still need help, email us. Download on the Mac App Store.
Quick start
- Choose a local media file (MP4, MOV, MKV, MP3, etc.).
- Choose an output folder with write permission.
- Import an SRT, CSV, or XLSX plan—or tap Generate Subtitles to transcribe locally with Whisper.
- Select rows in the clip plan list (subtitle text and times—not a video player).
- Start batch processing for video, audio, thumbnails, subtitles, and/or Excel output.
Requirements
- macOS 13.0 or later
- Apple Silicon or Intel Mac
- Enough free disk space for long media and local transcription
FAQ
Does SnapMake upload my videos?
No. Media you select and all generated results are processed on your Mac. SnapMake does not upload your files to developer servers or cloud editing services. When you first download a Whisper speech model, the app connects to Hugging Face to fetch the model file only—it does not upload your audio, video, or subtitles.
Do I need an account?
No. SnapMake does not require registration or sign-in for core features.
What plan file formats are supported?
SRT subtitles (UTF-8/UTF-16), plus CSV and XLSX files with start time, end time, and related fields.
Does SnapMake include a video player?
No. SnapMake shows a clip plan list with subtitle text, start/end times, and checkboxes. You can adjust duration and merge settings before export, but there is no in-app video playback preview.
How do I generate subtitles locally?
After choosing media and an output folder, tap Generate Subtitles. On first use you download or import a Whisper model (.bin). Pick the media language when possible (Chinese, English, Japanese, etc.). Long media is processed in chunks.
Why can't processing start?
Make sure media and output folder are selected, and that a clip plan exists if you're using a plan file. Also verify free disk space and write permission on the output folder.
Why are stream-copy cut points slightly off?
Stream copy follows keyframe boundaries, so in/out points may snap to the nearest keyframe. Use re-encode mode for frame-accurate boundaries.
What's the difference between copy and re-encode?
Copy is faster and preserves quality but cut accuracy depends on keyframes. Re-encode is slower and uses more CPU but gives more precise cut boundaries.
Long transcription is slow or stops
Long media is transcribed in segments. Keep enough disk space and leave the app running. You can review models and transcription cache in Settings. Clearing cache does not delete generated subtitles, but unfinished chunks may need to be transcribed again.
Contact us
Include your macOS version, SnapMake version, input format, and steps to reproduce. Please do not attach private or copyrighted media.